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Shipping & Onsite Installation T & C

# Shipping

LELONG.COM.SG currently ships to any street address in Singapore, If you wish your order to be shipped to any other country, please write to us at admin@LELONG.COM.SG

We ship orders via Qxpress/SINGPOST/QXPRESS/FEDEX.  Our Standard Delivery timing is Monday to Friday.

# Weekend Appointment for onsite Installation:

For weekend appointment, early booking in 3 days advance is required.
However, once weekend appointment is secured, admin fee of SGD$30 will be chargeable cancellation of weekend appointment.

 # Shipping Rates

FREE SHIPPING TO ENTIRE ISLAND IN SINGAPORE. 

INTERNATIONAL/OVERSEA SHIPPING VIA FEDEX IS CHARGEABLE!

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, LELONG.COM.SG will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, LELONG.COM.SG may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees. 

In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement. 

Self Collection: 

In the event that you would like to do a self collection for your order, please write to us at admin@LELONG.COM.SG and give us a notice of at least 2 working days for us to prepare the items for you.

If you have failed to collect your order after a 1 month from the first contact, after numerous attempts of contact on our end, your order will be cancelled and the money will be refunded to you in the form of a store credit.

Return Policy

7-Days Return Policy

We want you to be 100% satisfied with the products you buy from us. So if the product is broken/defective/damaged or incorrect item upon delivered, we are happy to arrange for a prompt replacement or you may return it to us within 7 days of the date you received the item, no questions asked. Refunds will be issued to the same method of payment as the original payment. Kindly whatsapp to +65 8818 6634 for live support.

Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 7 days after delivery 
  • New condition and unused 
  • Original packaging 

LELONG.COM.SG reserves the right to reject any returns if item does not meet all of the above conditions.

#Return T & C

If you have changed your mind and would like to return your item, please note that we will only accept returns item that

  1. Have not been opened
  2. Have all seals and tag intact
  3. Is unworn, unwashed, or unaltered

However, change of mind returns are not applicable for the following products

  • Digital goods, such as mobile top up cards and food vouchers
  • All groceries
  • All paint and primers
  • All undergarments
  • All products that require installation, customisation or are bulky

For change of mind returns, please ensure that the items packaging is un-opened and undamaged. For other return reasons, please return the items in their original packaging.

Otherwise, your return/refund request will be rejected and return to you.

In addition, for all returns, you will need to include any of the following that came together with your item:

  • Free gifts
  • Warranties
  • Tags
  • Manuals
  • Any other accessories

It would be advisable to wrap it in another layer of external packaging like plastic to avoid damage to the parcel during transportation.

Note: if you return an item that does not meet the above requirements for returns, we reserve the right to reject the return and any request for a refund.

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price - 20% admin/manpower/delivery/restock fee.

While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for peoples' returns or shipping.

Return Process

  1. All we need from you is to email to admin@lelong.com.sg and wait for our customer service representative to get back to you within 1 - 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected. 
  2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 - 5 working days for the refund to appear in your PayPal balance or in your credit card account.
  • Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded. 

Changing Your Order:

If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived. Simply email to admin@lelong.com.sg to change it.

 

Unfortunately, you will not be able to exchange your item after you have received an email saying that “Your order is on its way!”, as the item would already be on its way to you! If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders.

Cancellation Policy:

Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email saying that “Your order is on its way!”, delivery costs will be non-refundable and there is a pick-up fee at 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price - 20% admin/manpower/delivery/restock fee.

This is because the item would already be on its way to you and we will no longer be able to make amendments. 

Bulk Order

If you need to purchase in bulk amounting to $5,000 or more, please contact our customer service representative at admin@lelong.com.sg to check on our bulk purchase discounts!  

Contact Us via whatsapp support: +65 8818 6634 if you need further assistance.