Warranty T & C

:: Warranty Terms & Conditions :: 

  1. Standard 1 year limited carry-in, warranty for part(s) only is provided from the "date of purchase" for selected model(s). 

  2. This warranty does not cover routine inspection/shipping cost/ administration fee/ filter replacement and cleaning (upon client’s request).

  3. This warranty does not cover any damages caused from alterations, accident or abuse. Unsuitable environment/extremely high water pressure or poor water quality and improper installation, wear and tear damage due to normal use.

  4. The company is entitled to discontinue the warranty period if product has been serviced or tempered with by unauthorized personnel.

  5. This warranty excludes the transportation packing and delivery charges.

  6. This warranty do not cover onsite support for the water leaking after 7 days grace period, onsite service & support is manpower fee applies.
  7. LL520 series is limited warranty for 6 months only is provided from the "date of purchase".

:: Freebies Terms & Conditions:

  1. Freebies item is only when stock is available.
  2. No return or exchange policy on freebies item.
  3. Freebies item is not transferable or redeemable for cash or credit
  4. No warranty for freebies item or accessories that come with purchased item.
  5. MY SHOPNSAVE PTE LTD reserves the right to replace any freebies item, when out of stock, or limited time sale on promotion item! 


Please handle your ceramic water filter with care, we are not liable & tolerate for any ceramic filter replacement due to below circumstances:

  1. The ceramic water filter is broken by customer's due to accidentally/un-intended, mishandling when remove for washing/ cleaning/scrubbing filter rinsed under water.

  2. The ceramic water filter cap thread broken, upon screwing back to base/header due to customer's over-tighten.

  3. The ceramic water filter was broken/damage due to drop on the floor in any accident circumstances.

Kindly keep your sale invoice/order details for warranty claim or after sale service and support.

Please read these Terms and Conditions carefully, before using our service & website, by accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not use or access the Service.